Shipping policy

Welcome to ZalyoShop. We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are not processed on weekends or public holidays.
  • During periods of high demand, processing times may be slightly longer.

Shipping Times

We currently ship to Canada, the United States, and selected international destinations.

Estimated delivery times are:

  • Canada: 12–15 business days

Please note that these are estimated delivery times only. Actual delivery may vary depending on customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated at checkout based on the destination and selected shipping method. Promotional free shipping offers, when available, will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take several days to appear after the shipment has been dispatched.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is accurate before completing your purchase. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Lost, Damaged or Delayed Packages

If your package is lost, arrives damaged, or experiences an unusual delay, please contact us within 30 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

Order Changes and Cancellations

If you need to modify or cancel your order, please contact us as soon as possible after placing it. Once an order has entered the fulfillment process, we may no longer be able to make changes or cancel it.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact us:

ZalyoShop
Email: info.zalyoshop@gmail.com